Personalised cutouts, stylish backdrops & signs for ALL occasions!

Terms and Conditions

Terms and Conditions



The terms and conditions apply to the use of the website. By accessing this website and/or placing an order with Personalised Cardboard Cutouts, you agree to be bound and accept these terms and conditions (The Conditions).

Please note, these terms and conditions can potentially change at any time, without warning and it is up to you to check these terms and conditions regularly before ordering products in case there are any changes. If you do not agree with the terms and conditions set out below, you should not use or access the Personalised Cardboard Cutouts website.

About Personalised Carboard Cuouts:

The term ‘Personalised Cardboard Cutouts,’ ‘’ ‘us’ or ‘we’ refers to the owner of the website whose office address is 10 Dove Rd, Stevenage, Hertfordshire, SG1 3YJ. Personalised Cardboard Cutouts trades under the company name of Gifts of Africa Ltd. registered in England and Wales under company number 9335222. The term ‘you’ refers to the user or viewer of our website. If you have any queries relating to our terms and conditions, please contact us by telephone 01438 515 272 or Email before placing an order.

By placing an order through our site, you warrant that:

a ) you are legally capable of entering into binding contracts; and

b ) you are at least 18 years old.

We must receive payment of the whole of the price for the goods that you order before your order can be accepted.

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been dispatched. The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation and the Contract will relate only to those products whose dispatch we have confirmed in the Dispatch Confirmation.

Please note that customs or duty charges may apply to non-UK deliveries. These charges are the customers responsibility.

Governing Law and Jurisdiction: While we accept orders from within and outside the UK we will only accept orders on the basis that you are agreeing to these terms and you are bound exclusively by the courts of England and Wales.

Changes to these Terms and Conditions: No other terms or changes to the Terms and Conditions shall be binding unless agreed in writing signed by us.

Pricing and Availability: The prices of the goods are those specified on Personalised Cardboard Cutouts web site. There will be an additional charge for delivery, unless otherwise specified. Orders are subject to availability. In the unlikely event that the goods are unavailable, the customer will be notified by email. Price and availability information is subject to change without notice.

The price of the products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.

If there is a pricing error and it is obvious and unmistakeable and could have reasonably recognised by you as an error, we do not have to provide the products to you at the incorrect (lower) price.

Image Rights and Permissions

It is the full responsibility of the customer to make sure that they have full permission to send and reproduce any images that they send to us. Personalised Cardboard Cutouts strictly accept no responsibility for any offence that may be caused by the creation of the cutout and will not be held responsible or liable in any form for the reproduction of the images sent by the customer. The customer accepts full liability for disclosing, reproducing and transferring the images or photos. Under no circumstances will Personalised Cardboard Cutouts be held accountable for the posession of the image or reproduction of it. By sending us a photo you are agreeing that you have the right to distribute the photo.

Delivery: Personalised Cardboard Cutouts will deliver the goods ordered to the delivery address supplied by the customer. Availability permitting, all orders will be dispatched within 5-7 working days. Dispatch of goods constitutes fulfilment of contract. All cardboard cutouts are non-returnable and non-refundable. It is the customer’s responsibility to notify us of any changes within a 24 hour period of placing their order.

Returns & Refunds

At Personalised Cardboard Cutouts we take great pride in making and keeping our customers completely satisfied with our products. However, if you are in any way dissatisfied with your purchase then please contact us so we can work together to resolve the issue. Should you decide to cancel your order for any reason, we do not offer refunds if work has been carried out to create your order. In cases where we have dispatched your goods and delivery has been attempted on more than one occasion additional delivery charges may apply if the order is returned to us by the courier after continued failed delivery attempts.

We do not offer refunds for goods arriving damaged and will only reproduce goods that are damaged if they are signed for as ‘damaged’ on the courier’s delivery note copy. We also request that customers notify us within 24hrs of receiving their order should they not be satisfied with their order, and we will require a photograph of the damaged goods to be sent to us, and may also require the goods to be returned to us for inspection. If you do return your goods we will need them returned within 48 hours from receiving it and supply us with valid tracking number.

We do not offer refunds or provide replacement reprints where the colour accuracy of the prints we supply are not acceptable to the customer unless we have prior agreement to match to a sample print which the customer provides. All paperwork should be included within the parcel.

Returns to be sent to:

Personalised Cardboard Cutouts

10 Dove Rd, 

Copyright & Intellectual Property

All the information, data, text, graphics, links or computer code published on, contained or available on this website (the “Material”) are the copyright of Personalised Cardboard Cutouts. Unauthorised use of the Material including the production, storage, modification, distribution or republication without the prior written consent of Personalised Cardboard Cutouts or, where applicable, the respective copyright owner(s) is prohibited. The names and logos of Personalised Cardboard Cutouts and all related products and service names, design marks and slogans are the trade names, service marks or trade marks of Personalised Cardboard Cutouts and may not be used without the prior consent of Personalised Cardboard Cutouts.

Colour Reproduction

Whilst every care has been taken to represent the colours of the supplied photos and images there may be slight variations when printed. We make every effort to ensure we provide as accurate a reproduction as possible.


Personalised Cardboard Cutouts hereby, to the fullest extent permitted by law, disclaims all warranties and conditions with regard to the Material and any goods and services supplied in relation to this website, whether expressed or implied or statutory (including all implied warranties and conditions of the merchant ability and fitness for a particular purpose). In no event that Personalised Cardboard Cutouts be liable for any indirect, punitive, special, incidental or consequential damages whatsoever even if Personalised Cardboard Cutouts has been advised of the possibility of damages including, without limitation, damages for loss of use, data or profits arising out of or in any way connected with the use or performance of this website, interruptions or delays to this website, the provision of or failing to provide services, or for any information, material, goods and services obtain through this website or otherwise arising out of the use of this website, whether based on contract, tort or otherwise to the fullest extent permitted by law.

Invalidity of Terms and Conditions

If for any reason part of these terms and conditions are unenforceable; the validity of the remaining terms and conditions will not be affected.

Privacy Policy

Here at Personalised Cardboard Cutouts we understand the importance of your privacy, this is why we will treat all of your personal information as confidential. Personalised Cardboard Cutouts fully complies with all applicable UK Data Protection and consumer legislation laws. We will not disclose any of your information to third parties unless required to do so by law. Cookies are used on this shopping site but only to keep track of the contents of your shopping cart once you have selected an item. You acknowledge and agree to be bound by the terms of our privacy policy.

Payment Policy

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us or if your card has been used fraudulently Personalised Cardboard Cutouts will not be liable for any delay or non-delivery.


We do not accept any liability for any errors or omissions that may be present on our website. We reserve the right to change prices, information, specifications and descriptions of listed goods at any time and without prior warning. These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading. Our liability for losses you suffer as a result of us breaking this agreement including deliberate breaches is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.


2.1 We will only process such personal data which is adequate, relevant and limited to what is necessary for processing.

2.2 We may process the following kinds of personal data from your visit to our website:

(a) Information about your computer and about your visits to and use of our website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);

(b) Information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);

(c) The information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication);

(d) Information needed for the administration of our website and business;

(e) Information that enables your use of the services available on our website;

(f) Information necessary so as to send statements, invoices and payment reminders to you and collect payments from you;

(g) Information necessary so as send you email notifications that you have specifically requested;

(h) Information required so as to provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);

(i) Information required so as deal with enquiries and complaints made by or about you relating to our website;

(j) Information required so as to keep our website secure and to prevent fraud;

(k) Information required so as to verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our ‘Contact Us’ page on our website); and

(l) Any other personal information that you choose to send to us.

2.3 Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

2.4 In the event that we need to obtain special personal data from you, we will always tell you why, and how the information will be used.

2.5 We will process personal data for the following lawful purposes:

(a) The legitimate interests of our organisation. These include, but are not limited to the administration of our organisation, debt recovery and processing accounts;

(b) In the public interest or as a public authority;

(c) For the performance of a contract or to enter into pre-contractual negotiations;

(d) In order to ensure compliance with a legal obligation placed on us; (e) in order to protect the vital interests of either yourself or another person; and/or;

(f) For other reasons with your consent, which can be withdrawn at any time.

2.6 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data“). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.

We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data“). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.7 We may process information contained in or relating to any communication that you send to us (“correspondence data“). The correspondence data may include the communication content and metadata associated with the communication.  Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is [our legitimate interests, namely the proper administration of our website and business and communications with users.

Gifts of Africa Ltd. Trading as Personalised Cardboard Cutouts (PCC) will usually process personal data for the lawful purposes of the performance of a contract, the legitimate interests of our organisation, and/or with your consent (which can be withdrawn at any time). If, we collect and/ or process your personal data for any other lawful purpose we will notify you at the time (unless we are prohibited by law from doing so).


3.1 We may disclose your personal data to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

3.2 We may disclose your personal data obtained from you visiting our website to our agents, insofar as reasonably necessary for the purposes set out in this policy.

3.3 We will not, without your express consent, supply your personal data to any third party for the purpose of their or any other third party’s marketing.

3.4 Any third party who we share your personal data with are obliged to keep your details securely and when no longer needed, to dispose of them in accordance with our approved procedures.

3.5 If we wish to pass your special personal data on to a third party, we will only do so once we have obtained your explicit consent unless we are required to do so by law.

3.6 We may disclose your personal data:

(a) To the extent that we are required to do so by law;

(b) In connection with any ongoing or prospective legal proceedings;

(c) In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) To the purchaser (or prospective purchaser) of any business; or asset that we are (or are contemplating) selling.

3.7 Except as provided in this policy, we will not provide your personal data to third parties without first obtaining your consent.


4.1 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

4.2 Unless we advise you otherwise, we will retain your personal data for:

(a) No more than 28 days after your job has been completed, except in our hard copy diary, which will be retained for up to 365 days;

(b) For all other purposes we determine retention periods for personal data based on legal requirements and best practice and in any event will not exceed six years.


5.1 We will take reasonable and proportionate technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

5.2 We will store all the personal information you provide on our secure (password protected) servers.

5.3 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.


6.1 We may update this policy from time to time by publishing a new version on our website.

6.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

6.3 We may notify you of changes to this policy, by email, post or on our website.


You have the following rights regarding the personal data which we hold about you:

7.1 Right of access – you have the right to request a copy of the information that we hold about you;

7.2 Right of rectification – you have a right to correct personal data that we hold about you that you think is inaccurate or incomplete;

7.3 Right to be forgotten – in certain circumstances you can ask for the personal data which we hold about you to be erased from our records;

7.4 Right to restriction of processing – in certain circumstances you have a right to restrict the processing of personal data;

7.5 Right of portability – you have a right to have the personal data we hold about you transferred to another organisation;

7.6 Right to object – you have the right to object to certain types of processing, such as direct marketing; and;

7.7 Right to object to automated processing, including profiling – you have the right to be subject to the legal effects of automated processing or profiling.


8.1 In the event that we refuse your request under rights of access, we will provide you with a reason why.

8.2 If you wish to make a complaint about how your personal data is being processed by us, or any third party on our behalf, we would be grateful if you would in the first instance contact our Data Protection Officer, who will endeavour to resolve your issue to your satisfaction.

8.3 You have the right to complain directly to the Information Commissioner’s Office and/or seek other legal remedies.


9.1 Our website may include hyperlinks to, and details of, third party websites.

9.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties’ websites.


You are responsible for letting us know if the personal data that we hold about you needs to be corrected or updated.


11. 1 If we need to transfer personal data for processing to a Third Country (which is to say a country outside of the EU), we will only do so, where we have either:

(a) Taken an adequacy decision;

(b) Lawful binding corporate rules are in place;

(c) Lawful model contract clauses are in place;

(d) We have obtained your specific consent to the proposed transfer, and you have been advised of the possible risks of such transfers;

(e) The transfer is necessary for the performance of a contract between ourselves, or are part of the implementation of pre-contractual measures taken at your requests;

(f) The transfer is necessary for the conclusion or performance of a contract concluded in the interested of you, and us, and another party;

(g) The transfer is necessary for important reasons of public interest;

(h) the transfer is necessary for the establishment, exercise or defence of legal claims; and/or;

(i) The transfer is necessary in order to protect the vital interests of you or others, where you are physically or legally incapable of giving legal consent.


12.1 Our website uses cookies.

12.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

12.3 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

12.4 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

12.5 We use only session cookies on our website.

12.6 Most browsers allow you to refuse to accept cookies.

12.7 Blocking all cookies will have a negative impact upon the usability of many websites.

12.8 If you block cookies, you may not be able to use all the features on our website.

12.9 You can delete cookies already stored on your computer.

12.10 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: The relevant cookies are __ga.

12.11 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) (Chrome);

(b) (Firefox);

(c)  (Opera);

(d) (Internet Explorer);

(e) (Safari); and

(f)  (Edge).


13.1 In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

13.2 The hosting facilities for our website are situated in the United Kingdom with back up servers situated in Ireland. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries.


14.1 Gifts of Africa Ltd. is a Limited Liability Company in England under registration number 9335222. Our registered office is 10 Dove Rd, Stevenage, SG1 3YJ. Our website address is

14.2 Our principal place of business is at our registered office.

14.3 You can contact us:

(a) By post, using the postal address, given above;

(b) Using our website contact form;

(c) By telephone on 01438 515272;

(d) By email [email protected]. This Policy is generally available to customers, clients, general members of the public and third parties on our website. If a hard copy or email version of this policy is required by any person, it will be sent to them without delay.

Our Data Protection Officer is Patricia Gardiner. She can be contacted using the details referred to in this clause. This Policy is generally available to clients/customers and third parties on our website. If a hard copy or email version of this policy is required by any person, it will be sent to them without delay.

Gifts of Africa Ltd. –Privacy Notice Version 2 – April 2024

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Personalised Cardboard Cutouts © 2024. All Rights Reserved. Gifts of Africa LTD trading as Personalised Cardboard Cutouts, company registered in England, registration number: 9335222. Registered Address: 10 Dove Rd, Stevenage, SG1 3YJ | Company registered in England and Wales.

Website Development: IceStar Media Ltd.

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